Reference

How fintogel Handles Your Personal Information

We built this Privacy Policy to be direct: what we collect from your account, how we use it, and what you can do about it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData retention clarityYour right to request access

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection is an active practice here, not a checkbox. We apply encryption to data in transit and at rest, use session tokens rather than persistent cookie logins where possible, and conduct periodic reviews of what data we actually need to keep versus what can be removed.

Cookies and Session Tracking

We use session cookies to keep your account active and analytics cookies to understand how pages perform. You can adjust non-essential cookie preferences through the settings panel in your account.

Account Security Practices

Access to your account data requires OTP verification on login. Wallet-linked actions — such as changing your registered DANA or OVO number — trigger an additional confirmation step before any change is saved.

Retention and Deletion

We retain account and transaction records for the period required under applicable regulations in supported regions. Once that period passes, data is scheduled for deletion or anonymisation on a rolling basis.

Your Access and Correction Rights

You have the right to see what data we hold, request corrections to inaccurate records, and ask us to stop using your data for certain purposes. These rights apply where local law permits.

What Data We Collect and Why

fintogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the wallet identifiers you use for deposits and withdrawals via DANA, OVO, or GoPay. We also log session activity: the pages you visit, the games

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you interact with, and the device type you use to connect. This data serves three purposes. First, it keeps your account secure and allows us to verify transactions. Second, it lets us tailor how the platform responds to your preferences — for example, remembering your preferred
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payment method so you are not re-entering it each session. Third, it helps us detect irregular access patterns that could signal unauthorised use. We do not sell your personal data to third parties for their own marketing purposes. Where we share data — such as with
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payment processors handling your OVO or GoPay transaction — it is strictly to complete that service. Availability of certain features depends on local law and eligible regions in Indonesia. Any data sharing with external processors is governed by agreements that require them to handle your information
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with the same standard we apply ourselves.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Account Privacy Request Send a written data access or deletion request through your account message centre. We aim to acknowledge it and begin processing within a reasonable timeframe after identity verification.

Live Chat Support Our support team can answer questions about what data is attached to your account, how wallet transactions are logged, and what steps are involved in requesting a correction.

Email Privacy Channel For formal written requests — including data portability, account closure or objection to processing — email our dedicated privacy address listed in the contact section of your account dashboard.

Your Questions About Privacy Answered

These are the questions we hear most often about how your data is handled. Each answer reflects our actual practice, not a generic policy template.

We collect your name, contact details, and the wallet identifiers you register — such as your DANA or OVO number. We also log device type, session activity, and transaction records tied to your account.

Payment data is shared only with the processors needed to complete your transaction — GoPay, OVO or DANA as applicable. They receive only what is necessary and are contractually required to protect it.

Log into your account and use the message centre to submit a data access request. We will verify your identity first, then provide a summary of the data we hold within a reasonable period.

Yes. You can request account closure and data deletion through the privacy email channel listed on your dashboard. Some records are retained for the period required under applicable rules before deletion proceeds.

We use session cookies for account functionality and optional analytics cookies to improve page performance. Non-essential cookies can be turned off in your account settings panel at any time.

Retention periods depend on the type of record and the applicable regulations in your region. Once the required period ends, records are deleted or anonymised. You can ask about the specific period for your data type via our support channel.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How fintogel Handles Your Personal Information

How We Protect and Manage Your Account Data

How to Reach Us About Your Data

Your Questions About Privacy Answered

01 What personal data does fintogel collect when I open an account?

02 Is my GoPay or OVO payment data shared with anyone outside fintogel?

03 How do I request access to the data fintogel holds about me?

04 Can I ask fintogel to delete my account and personal data?

05 What cookies does fintogel use and can I turn them off?

06 How long does fintogel keep my transaction and account records?

Privacy Policy

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